KITE-GEAR.COM RETURN POLICY

Here at Kite-Gear.com, we simply want to you to be happy with your purchase.  We know you have many choices when it comes to buying a kite, kiteboard, wetsuit or harness, so our #1 goal is to make you, our valued customer, happy.

If you don't like the quality of the product, if it doesn't fit correctly or if the product just isn't what you thought it would be... simply return it for a refund or exchange.  Items must be 100% unused, in orginal packaging and re-stocakble to issue a refund.  Kites must be folded up and not inflated or rigged up and flown in the air.Boards must be in their original box and packaging.

RETURN GUIDELINES

WARRANTY INFORMATION

Unless specified, all products come with warranty information included somewhere on the hang tags.  Some even require you to register the kite equipment or wetsuit so the warranty is valid.

The best bet is to read all the information on the hang tag pertaining to the warranty.  Keep this information with a copy of your Kite-Gear.com receipt which is your proof of purchase.  In the event that you need to get the wetsuit repaired, you will need this information.  

If you do need to send the kite or wetsuit back for a warranty repair, in most cases you will need to send the produtc directly to the manufacturer.  This not only speeds up the repair process, but the original manufacturer is the only one that can decide the outcome of the warranty claim.  

NOTE: some kite/wetsuit/drysuit manufacturers ask you to register your new product immediately.  This insures they will have a record on file should you need to contact them regarding your warranty.  The best thing to do is look over the product/warranty information that comes attached to the product when you receive it.